Due to the Canada Post strike, we’ve made some changes to our shipping options. This strike does not affect USA or International customers.
- Please Use a Tracked Shipping Method
- We are temporarily not offering untracked bubble mailers as a shipping option. We understand that this may be the only reasonable cost shipping method to Canadian customers, so if you are OK to wait until the strike is over please reach out and we’ll manually create an order.
- No shipping to P.O. boxes at this time
- Canada Post in the only carrier that ships to P.O. Boxes or Flex Delivery. Please use a street address instead of a P.O. Box to see courier options.
- Additional delivery options added
- We’ve added Purolator as a tracked shipping option
- We’ve also added Uniuni as an economy tracked shipping option (*Uniuni is only recommended for customers in single family homes or townhouses as they tend to leave packages in the public mail room for apartment buildings. Our shipping insurance does not cover porch pirates)
- Reduced shipping fees for Canadian customers
- Typically we include $0.50 for shipping insurance on tracked shipments as economy couriers do not include shipping insurance by default, however we have temporarily removed this fee to make the tracked shipping a bit more affordable
- Free shipping over $123
- Free shipping over $123 still applies to Canadian orders, but please note that some orders to rural customers may be delayed. We may ask for an alternate address or a shipping fee top-up, in the rare cases where shipping to a rural address is too expensive.
- Delivery time standards will not apply to Canada Post shipments
- Any undelivered Canadian shipment that gets caught in the strike will be delivered once the strike is over. We will not provide refunds for this delay. However, once the order is delivered, if you want a refund you may return it at that time. Thank you for understanding.
If you have any questions about where your shipment is feel free to reach out and we’ll help as best we can. Thank again for your support.